The Bobcat Miner February Fallout

This month has been extremely efficient for roughly 3/4 of the bobcat fleet, until a week or so ago.

One of the more common diagnoser “errors” seen, generally this means it is processing. If you see this leave your bobcat alone and let it process the blockchain.
Helium recently made a snapshot on the blockchain to help RAK units, this was not a firmware update but it did push some Bobcat’s out of sync unfortunately. This happened to one of my unit’s after the Snapshot.
This is the newly revised Bobcat Miner Support Request Page that I have linked, which now has some more specific selections to make including an option to upload an attachment to show support what problems you are dealing with on a visual level.
Please also keep in mind the helium network is not perfect (neither am I), and is constantly going through changes. Some of the problems you are seeing could possibly be tied to a helium network p2p communication issue (libp2p errors), not much can be done on that front unfortunately. We draw ever closer to Light Hotspots and not having to Sync or Port Forward ever again (thank goodness for HIP 55 though).In the end we really can never specifically blame either or, as they do have to work in tandem to be completely efficient (hotspot makers i.e. bobcat and helium network), if you are reaching out to Bobcat Support please remain patient for a response. Try to be mindful about your initial support request message including information such as when the issue occurred, how long it has persisted, Bobcat's IP, MAC Address, any changes you have made hardware wise (moved hotspot deployment, changed antenna), and thorough details pertaining to the problems you are seeing your bobcat's diagnoser. Don't just say "Why is my miner not working" and be nice to support please.If you are reaching out to a fellow community member please be respectful to one another and do not expect answers immediately, or answers that will correct your bobcat's issues specifically.



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